Refund & Return Policy
This policy explains how Prime Protocol Peptides reviews cancellations, delivery issues, replacements, credits, and limited refund situations for products supplied strictly for research use only.
Effective date: April 19, 2026
Orders should be reviewed carefully before checkout because research inventory is generally treated as final sale.
Due to product handling standards, packaging integrity, and research-use-only restrictions, returns are reviewed only in limited circumstances. This policy outlines when cancellations, replacements, credits, or refunds may be considered.
Research products are generally treated as final sale once an order has been placed.
Except where required by law, Prime Protocol Peptides does not accept returns based on ordering mistakes, change of mind, refusal after shipment, or no longer needing a product. This reflects handling controls and research inventory standards.
Cancellation requests may only be approved before an order enters active processing.
If you need to cancel an order, contact us immediately. Once an order has entered processing, packing, label generation, or shipment preparation, it may no longer qualify for cancellation. Approved cancellations may be refunded to the original payment method, subject to any nonrecoverable processing fees where permitted.
Damaged, incomplete, or incorrect shipments should be reported promptly for review.
If your order arrives damaged, incomplete, or contains the wrong item, contact Prime Protocol Peptides within 7 calendar days of confirmed delivery. Include the order number, package photos, shipping label information, and a clear description of the issue. Verified fulfillment issues may be resolved through replacement, reshipment, store credit, or refund at our discretion.
Certain cases generally do not qualify for return or refund review.
- Opened, altered, tampered-with, or otherwise used products
- Items returned without original packaging, labels, or order verification
- Products affected by improper handling, storage, or unauthorized use after delivery
- Orders delayed or returned because of an incorrect shipping address entered at checkout
- Promotional, discounted, clearance, custom, or specially marked final-sale items
Approved refunds are generally issued back to the original payment method.
Refund timing depends on the payment processor and banking institution involved. Original shipping charges are typically non-refundable unless the issue resulted from a verified fulfillment error or is otherwise required by law.
All products are supplied strictly for laboratory and research use only.
- Not for human consumption, clinical use, or veterinary use
- Not intended to diagnose, treat, cure, or prevent any disease
- For handling only by researchers, laboratories, and qualified professionals
- All purchasing and use must remain within applicable research and legal standards
Prime Protocol Peptides presents all materials in a research-only context and does not make consumer, wellness, or therapeutic claims.